Herbal Guard Terms and Conditions
Updated: May 2015
Please read the following carefully
Fees are payable at the time of consultation and can be made by cash, credit card or EFTPOS. We do provide an invoice at time of payment. If you require medical fund receipts, please advise. Herbal Guard is not responsible for which medical fund you belong to and what rebate you are entitled to. That is between the private fund’s discretion.
The treatment schedule recommended by your health professional is designed to give you the best possible results. Missed or rescheduled appointments may undermine the efficiency of your treatment. If your treating practitioner is ever ill or not available for any reason, we will always endeavour to have a colleague available to treat you.
All Herbal Guard practioners have your patient file available to them in such circumstances to help ensure you continue to achieve the best possible outcomes. If we are unable to have a colleague available, we will call you prior your arrival at Herbal Guard to reschedule your appointment for another convenient time. A centre credit can be organised if we are unable to organise another time available. The credit will be to the value of the treatment in which you pay for. If it was a voucher payment, it will at the value of what was paid at time of purchase.
Despite our best intentions, we sometimes run late! This is usually because someone has required extended attention. Be assured that when your turn comes we will not rush to catch up, but will give you the time you need. Please feel free to ring us prior to your appointment to find out if we are running behind. In the eventuality that we are running well over time, we will contact you prior to your appointment.
Please choose carefully. We do not normally give refunds if you change your mind or make a wrong decision, due to our products being under the strict OH&S policy. Therapeutic goods and cosmetics fall under this banner. We can offer an exchange or credit when goods are faulty or wrongly described. We will not refund on remedies or therapeutic goods prescribed especially or cosmetics without a seal. Please be aware that it is your
responsibility to pay once the product has been made for your specific requirements. You must be sure to ask for the price of any made remedies, as once made especially for you, you are responsible for full payment.
Customer Service Policy
Beijing Clinic Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Prices may be updated at anytime, Herbal Guard cannot be responsible if the prices increase without any notice. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Herbal Guard is committed to providing the highest level of security possible. Your patient file is created in a secured database from information gathered from Herbal Guard owned forms submitted by you either at our centre or via a secured form on our website. Your patient record (medical history) is created by your treating Herbal Guard practitioner at your first appointment and must be accurately maintained following each visit to Herbal Guard. Access to your patient file is via an audited two step login process with regular password changes at both levels.
Herbal Guard practitioners do not have access to any patient’s contact information including street addresses, email addresses and phone numbers and are bound by agreement with Herbal Guard not to solicit this information directly from patients. All contact with patients, outside of appointments, is co-ordinated via reception, adding an additional layer of security to your patient file.
All Herbal Guard practitioners are bound by enforceable, restrictive covenants while working at Herbal Guard and for 12 months following termination of their agreements with Herbal Guard, unless they have otherwise agreed on a variation with the owners of Herbal Guard. These covenants include Herbal Guard practitioners not practicing within a 2km radius of Herbal Guard and not to solicit or persuade any patient who has obtained medical or health services at Herbal Guard to cease obtaining these services at Herbal Guard.